We have penned down in detail all Help topics under their appropriate headings. Please read them carefully if you want to place an order with us. In this section, we have only answered the questions which remain unanswered in the main Help section and our customers ask from time to time. If you still have some unanswered questions, please email us at firstname.lastname@example.org
What are On-Demand titles?
These are the titles that we normally don’t stock in our warehouse but can import for you if you want them. All such titles are offered subject to their availability with the publishers. If available, they are dispatched to you within 2-4 weeks.
I placed an order for a Pre-Order title; why did I not receive it on its release date?
It is to remember that the release date of a particular title corresponds to its release in the country of its origin. We try our utmost to import all titles to match their release dates abroad but it may not be possible if a publisher does not release stocks in time or there are unforeseen flight delays.
I added an ‘Available’title to my cart but now it appears out of stock/not available in my cart. Why was it not reserved for me?
Adding a title to your cart does not mean that it is reserved for you. Bookfair has multiple sales operations going on all the time. Apart from our online outlet, we supply our physical outlet, institutions, wholesalers etc. too. Besides, multiple online customers may add an ‘Available’ title to their carts. We cater our customers on ‘First Come, First Serve’ basis so it may go out of stock before you order it. A title is only reserved for you when you have placed an order for it.
I added an ‘Available’ title to my cart but I didn’t receive it. It appeared out of stock/not available on my invoice. Why?
Yes, sometimes it may happenwhen stocks for a particular title are low and we have multiple orders for the same. Since we supply our customers on ‘First Come, First Serve’ basis, antitle may go out of stock before we process your order.
I ordered an ‘Available’title but it I didn’t get it. It was marked as out of stock/not available on my invoice. Will I never receive it?
Well, you may. When we are not able to supply an ‘Available’title on your order, we will call/email you to know if you still want it. It is because (i) it takes about 2-4 weeks to import an title and you may not need it then (ii) the price may change when we order an out of stock title (iii) a particular edition is not in stock. However if you still want it, we will order it for you and will dispatch when available.
Sometimes, when I want to order a title, it appears out of stock on your website. Is it indefinite or do you replenish your stocks? If so, how often do you replenish them?
Titles come and go all the time. Most of the out of stock titles are immediately reordered and become available again within a month. However, sometimes a title may not be available with its publisher for a long time in which case we won’t be able to replenish its stock.
Can I request any book?
You can request any book published in Pakistan or abroad or any local book in English, Urdu and Punjabi at the moment. We will try our utmost to get it for you but it may not be possible if it is not available with any of our suppliers.